Graduate Study Options Ltd Privacy Policy

Our contact details

Name: Geraldine Raison, Graduate Study Options Ltd, trading as www.ukstudyoptions.com

Address: 51 Banbury Road, Stratford upon Avon, Warwickshire, CV37 7HW UK

Phone Number: +44 (0)208 1871865

The information we collect about you

We collect personal information about our enquirers and customers to provide personalised, specialist guidance on your fee status case and/or university options, applications, and admissions.

For fee status guidance we collect:

Student’s date of birth, place of birth and nationality/ies.
Student’s education and qualification details.
Parental contact details and nationality/ies.
Family’s property and residence history.
Family’s connections with the UK/EU and travel pattern.
Family’s immigration information.
Parental employment details.
Other, as appropriate.

For university application guidance

Student’s education and qualification details.
Student’s personal interests, goals, and strengths.
Student’s disabilities or pastoral needs.
Other, as appropriate.

How we collect your information

The personal information we process is provided to us directly by you in our online form, via email correspondence or verbally in telephone or video conference meetings. Note: We do not need to see personal documents such as passports, employment contracts, bank accounts etc so we ask you not to send these to us.

Who uses your information

UK Study Options team members will use your information to provide you with a service. UK Study Options colleagues may use your data to complete administrative tasks. We will never share your information with a third party without your express permission.

How we store your information

Your information is securely stored on our shared drive and within cloud storage of the systems, programmes, or apps that we use to provide our service to you. Occasionally a temporary copy of your information may be downloaded to our work laptops at the time of advising you.

How long we keep your information for

For fee status guidance:

We keep your information on file for three academic years after the student’s entry date to university, so we are able to advise you on your fee status case should you need to come back to us. We will then dispose of your information by deleting it from our shared drive and any copies on our work laptops in keeping with the Information Commissioner’s Office (ICO) and GDPR UK guidelines. Should you wish us to dispose of your information before this time, please let us know in writing and we will confirm that it has been destroyed.*

For university application guidance

We keep your information on file for two academic years after the student’s entry date to university, so we are able to provide guidance up to that point, if required. We will then dispose of your information by deleting it from our shared drive and any copies on our work laptops in keeping with the ICO and GDPR UK guidelines. Should you wish us to dispose of your information before this time, please let us know in writing and we will confirm that it has been destroyed.*

*Please note, if you require any guidance from us after we have destroyed your information, we will require you to provide the information to us again so that our advice to you will be accurate.

General Data Protection Regulation (GDPR)

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

1. Your consent. You are able to remove your consent at any time. You can do this by contacting hello@ukstudyoptions.com
2. We have a vital interest.
3. We need it to perform a public task.
4. We have a legitimate interest.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request please contact:

Geraldine Raison, Director, Graduate Study Options Ltd,
51 Banbury Road, Stratford upon Avon, CV37 7 HW

Or email hello@ukstudyoptions.com

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Graduate Study Options Ltd,
51 Banbury Road, Stratford upon Avon, CV37 7 HW

Or email hello@ukstudyoptions.com

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk